Privacy Policy

1. Information We Collect

Contact Information

We may collect the following personal information:

• Full name
• Company name and position
• Email address
• Phone number
• Mailing address and shipping address
• Business address

Billing and Transaction Information

For purchases, leases, and service contracts, we collect:

• Billing address
• Payment information (processed securely through PCI-compliant payment processors)
• Purchase history and order details
• Service records and equipment information

Technical Data

Our website automatically collects certain information:

• IP address
• Browser type and version
• Operating system
• Referral source and pages visited
• Time and date of visits
• Time spent on pages

2. How We Use Your Information

We use the information we collect to:

• Process orders and transactions: Fulfill equipment sales, leases, rentals, and service requests
• Provide customer support: Respond to inquiries, resolve issues, and provide technical assistance
• Improve our services: Analyze website usage, customer preferences, and service quality
• Send communications: Order confirmations, shipping updates, service reminders, and account notifications
• Marketing (with consent): Send promotional offers, new product announcements, and industry updates
• Maintain service contracts: Schedule maintenance, track equipment performance, and provide warranty support
• Comply with legal obligations: Meet tax, accounting, and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Shipping carriers, installation technicians, payment processors, and IT service providers who assist in our operations (under strict confidentiality agreements)
• Financing Partners: When you apply for equipment leasing or financing (with your explicit consent)
• Equipment Manufacturers: For warranty registration and support purposes
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember your preferences and settings
• Maintain secure login sessions
• Track quote requests and product interests
• Measure marketing campaign effectiveness

You can configure your browser to reject cookies, though some website features may not function properly. Our cookies do not grant third parties access to your personal data.

Third-Party Cookies: Our advertising partners and analytics providers (such as Google Analytics) may use their own cookies. We are not responsible for the privacy policies of these third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure, encrypted databases
• Access controls and authentication protocols
• Regular security audits and updates
• Employee training on data protection

While we use reasonable measures to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security and will not be liable for unauthorized access resulting from circumstances beyond our reasonable control.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request transfer of your data to another service provider
• Object to Processing: Object to certain uses of your information

To exercise these rights, please contact us at [email protected] or call (888) 498-2550.

7. Email Communications and Marketing

We send promotional emails only to customers who have opted in. Every marketing email includes an unsubscribe link. Please note:

• Transactional emails (order confirmations, shipping notifications, service reminders) are not subject to opt-out, as they are necessary for service delivery
• Account-related communications may still be sent even if you unsubscribe from marketing
• We respect your preferences and will process unsubscribe requests within 10 business days

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide services and support
• Fulfill warranty and service contract obligations
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

We do not purchase, rent, or mine personal data from external sources. All data is collected directly from our customers with their knowledge and consent.

9. Links to Other Websites

Our website may contain links to manufacturer websites, partner sites, and other third-party resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: